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Operations Agent

  • Location


  • Sector:

    Facilities Management

  • Job type:


  • Salary:

    £11.78 per hour

  • Contact:

    Lajdeep Khaira

  • Contact email:

  • Contact phone:

    020 8570 1514

  • Job ref:


  • Published:

    8 days ago

  • Expiry date:


  • Startdate:

    2023-05-24 00:00:00

***Required: A new Operations Agent to work for my client***

If you've got a background in administrative experience then you could be exactly what they're looking for.

Interested? Then read on...


Tell me more about the role...
You will be primarily responsible for acting as the face of the service centre, responsible for providing excellent customer service both internally and externally. As an operations agent you are responsible for ensuring that the day to day customer facing activities within the service centre are completed to the required standards. You will be required to ensure that all internal and external visitors to the service centre are handled in the appropriate manner and act as service centre Receptionist at times. 

You'll report to the Service Centre Manager and will be tasked with the following:
- As the face of DHL, your're responsible for providing excellent customer service and care, regardless of the situation for both internal and external customers; face to face and over the phone. A key challenge will be to remain calm and professional and ensure you provide the best possible customer service no matter the behaviour of the customer
- Working under time pressures to ensure that your workload is completed on time for ensuring that customers’ needs are met and that they are satisfied. Your workload will differ day to day and you will be expected to communicate and seek support when required. Your challenge will be to anticipate when that will be
- Being flexible and adaptable. Various changes in process and tools will happen and it is vital you are able to take an open approach to this. In some cases the ops agent will be the advocate for the change accountability

The standard working hours for this role are 12:00pm- 19:00pm.


What experience do I need?
My client wants someone who's got a background in administrative experience (preferred).

They'll also need you to have experience of experience/knowledge of the express logistic field and 2-3 years operational processing experience (ideal).

In addition, you'll need the following:
- Operational process knowledge
- Self-motivated with good judgement and decision making qualities
- Displays the cis attributes of can do, passion, speed and right first time

If you've got all of that, then you could be perfect for this Operations Agent role and we'd love to see your CV.


What can I earn?
This Operations Agent position offers an attractive basic salary of up to £11.78 per hour. You also have the ability to earn overtime in this role.

In addition you'll get other benefits which include the following: 
- Competitive salary
- Eligibility to participate in performance related bonus schemes
- Generous holiday entitlement increasing with years completed service
- Company pension scheme with excellent contribution rates
- Life assurance
- Enhanced maternity pay
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more


Tell me a bit about the hiring company...
Established in 1999, they are an American-founded German logistics company providing courier, package delivery and express mail service, delivering over 1.8 billion parcels per year.

They're a great company to work for. People join them for many reasons, such as they:
- Get the opportunity to find full time work
- Are offering good rates of pay
- Offer regular hours


Is there anything else I should know?
In this position you'll occasionally be needed to work at weekends.

Full details of how this will work will be revealed at interview.


Think you've got what it takes?

If you think you're the perfect fit for this Operations Agent role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.


You could be right for this Operations Agent position if you've previously worked as any of the following: Administration, Operations Agent or as a Logistics Administrator.