Linkline Officer

We are searching for a Linkline Officer to work shifts 7am – 7pm or 7pm – 7am Monday – Sunday including bank holidays. Duties include answering community alarm calls via the call handling system, dealing with out of hours emergencies for the council – repairs, noise complaints, social service queries. Attending callout to people who have activated their alarm and allowing access to the emergency services and when uninjured providing an assisted lift using the raiser lift chair. Must be able to drive an automatic car (car provided).

You will be responsible for the Community Alarm, Telecare and Emergency Service to vulnerable Sheltered Housing tenants and Borough Residents and also answering the emergency out of hours phone line.


To promote dignity and independence for older people in the Borough.

To work well as part of a team, supporting colleagues, and participating in team meetings and training courses to develop the service.

To staff the call answering/scancom system, respond to calls in an appropriate manner to meet the caller’s needs and record the nature of each call and the action taken.

To co-ordinate out of hours responses with the emergency services in response to a range of Council emergencies such as fire, flooding or gas leaks within the borough.

To triage with health professionals on behalf of sheltered and dispersed clients in response to emergency calls where there are risks of health or death.

To maintain and amend records of clients, including details of GP, next of kin, and update information on call answering system and manual files.

To carry out general administration to ensure the smooth running of the Linkline service.

Make routine calls to clients to check on their well-being as required and where required use the lifting chair after completing an assessment if necessary.

Diagnose and replace faulty dispersed alarms, following Health & Safety guidelines, assist clients in use of alarm system and complete paperwork.

To be responsible for the use and safekeeping of keys.

Provide an out of hours service for homeless people, assessing to determine eligibility and priority, securing emergency accommodation.

Report repairs for Sheltered Housing dwellings and communal areas in the absence of the Sheltered Scheme Manager.

Take security calls for lone working staff within the council and follow correct escalation procedures.