Contract Support

  • Location


  • Sector:

    Facilities Management

  • Job type:


  • Salary:

    £10.00 - £11.00 per hour

  • Contact:

    Angela Sabaroche

  • Contact email:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Consultant:


Our client is searching for a Contract Support Worker for work based in the Ruislip area.


Reporting any absences/lateness of engineers to the Contract Manager
Deal with call outs and overnight issue’s and ensure completion of job and relay updates to customers and Contract Manager
Manage call out rota’s and weekend works
Raise new calls through the ABM portal in accordance with SLA’s
Raise quotes from customers with accompanying purchase orders, ensuring the required labour is allocated
Book engineers onto site by liaising with Customers
Plan engineer’s jobs for the following days’ work, communicating this to relevant parties
Assign subcontractors and provide confirmation of their attendance to site
Ensure all job updates are relayed clearly back to the customer, through liaison with engineers
Updates on web portals
Review WIP and follow-ups on a weekly basis
Prepare all monthly customer valuations and site / customer-specific invoicing schedules
Prepare reports of completed jobs as ‘ready to invoice’, and send in correct format to billing clerks
Review PPMs, assign and book in with customers for site access (with relevant subcontractor liaison)
Answer switchboard calls and respond to general queries in a timely manner
Provide administrative cover during absences and break periods (incl external site based admin)
Review helpdesk inbox regularly throughout the day
Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs for the Contract Manager
Chase purchase orders daily and ensure prompt delivery of parts for works
Return any unwanted parts back to suppliers for credit
Ensure customer satisfaction is high and internal dashboards (ARC Etc) is utilised
Provide a daily handover to OOHs team, informing ‘out of hours’ of ongoing jobs that were not completed during dayshift
Attend weekly meetings with the Contract Manager to review active jobs
Attend monthly meetings with the Contract Manager and PPM controller to ensure all jobs are being completed efficiently.
Monthly reporting on call out, overtime and sickness
Adhoc duties – Supporting engineering supervisors and contract managers with various engineer & H&S